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If you have placed an order for shipping, but would now rather collect. Simply send us a message on Instagram @designerkidzboutique, WhatsApp to 07359425873 or give us a ring on 0151 426 8922 with your order number & we’ll be happy to help!

UK DELIVERY / COLLECTION 

Royal Mail 24H Tracked 4.95

Royal Mail 48H Tracked 3.95

Royal Mail Standard International for Ireland 14.95

Royal Mail Standard International for Rest of World 19.95

Buying for a gift? Let us know and we will gift wrap best we can. Some brands provide branded boxes and bags. Or alternatively we have our own coloured tissue paper and coloured bags.

There is no time limit for you to collect your order if it has all been paid for. Please note we only accept returns upto 14 days after you place your order.

 CANCELLATIONS

We strive to provide the best customer service possible. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.

If you decide to cancel an order after the products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

RETURNS

If for any reason you are unhappy with your purchase you may return it within 14 days of purchase in its original condition, unworn and labels intact.

We do offer refunds,exchanges and credits for online orders, however if you purchased your items in store you will not be eligible for a refund. An exchange or credit will be offered. 

Please note that if the items you plan to return go into sale during the time between your original purchase and return, you will be offered sale price value refund, credit or exchange. This does not affect your rights.

How to return an item:

You can return an item(s) by post or pop it back into store. Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or proven faulty.

1. Send the unworn item(s) with your invoice to our store store address:

Designer Kidz Boutique

35 High Street

Prescot

L34 6HF

2. You will be responsible for the item(s) reaching us. It may be useful to obtain proof of postage(a postage receipt)

3. Once we have received and verified your returned item(s) ,we will process the refund. You will be notified by email that your item(s) have been received safely and that a refund has been processed.

4. Please allow up to 10 working days for monies being refunded to show up on your credit card statement or pay pal account.

We are happy to exchange an item for a different size/style etc (if in stock) upon request. You will be charged for any postage costs that occur.

If you have placed an order for shipping, but would now rather collect. Simply send us a message on Instagram @designerkidzboutique, WhatsApp to 07359425873 or give us a ring on 0151 426 8922 with your order number & we’ll be happy to help!

UK DELIVERY / COLLECTION 

Royal Mail 24H Tracked 4.95

Royal Mail 48H Tracked 3.95

Royal Mail Standard International for Ireland 14.95

Royal Mail Standard International for Rest of World 19.95

Buying for a gift? Let us know and we will gift wrap best we can. Some brands provide branded boxes and bags. Or alternatively we have our own coloured tissue paper and coloured bags.

There is no time limit for you to collect your order if it has all been paid for. Please note we only accept returns upto 14 days after you place your order.

 CANCELLATIONS

We strive to provide the best customer service possible. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.

If you decide to cancel an order after the products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

RETURNS

If for any reason you are unhappy with your purchase you may return it within 14 days of purchase in its original condition, unworn and labels intact.

We do offer refunds,exchanges and credits for online orders, however if you purchased your items in store you will not be eligible for a refund. An exchange or credit will be offered. 

Please note that if the items you plan to return go into sale during the time between your original purchase and return, you will be offered sale price value refund, credit or exchange. This does not affect your rights.

How to return an item:

You can return an item(s) by post or pop it back into store. Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or proven faulty.

1. Send the unworn item(s) with your invoice to our store store address:

Designer Kidz Boutique

35 High Street

Prescot

L34 6HF

2. You will be responsible for the item(s) reaching us. It may be useful to obtain proof of postage(a postage receipt)

3. Once we have received and verified your returned item(s) ,we will process the refund. You will be notified by email that your item(s) have been received safely and that a refund has been processed.

4. Please allow up to 10 working days for monies being refunded to show up on your credit card statement or pay pal account.

We are happy to exchange an item for a different size/style etc (if in stock) upon request. You will be charged for any postage costs that occur.