RETURNS

ONLINE RETURNS

if for any reason you are unhappy with your purchase you may return it within 14 days of receiving in its original condition, unworn and labels intact.

for orders placed online we offer refunds, or a DKB gift card for the value of the items you wish to return.

for those wanting to exchange items for another, we recommend returning your original order for a refund & placing a new order for your desired items.

INSTORE RETURNS 

items purchased in store are not be eligible for a refund. we will offer you an exchange or DKB gift card for the value of the items you wish to return.

HOW TO RETURN

we’re really sorry! but as a small independent business we cannot offer free postal returns. you will need to cover the cost of your return. for an idea of price, a small parcel shipped via Royal Mail is from £3.35 (at the time of June 2025).

if you are local, you can pop your return into store & we’ll be happy to assist you.

write on your invoice the reasoning for your return and your desired outcome : refund or DKB gift card. you can ship the unworn item(s) with your invoice inclosed to our store store address:

DESIGNER KIDZ BOUTIQUE

35 HIGH STREET

L34 6HF

PRESCOT, LIVERPOOL

it may be useful to obtain proof of postage (a postal receipt) for your return in case any delays arise.

once we have received and verified your return, we go ahead and process the return. you will be notified via email that your item(s) have been received safely and that a refund has been processed on our end.

please allow 2-7 days for your refund to show on your online banking, credit card statement or PayPal account.