Delivery & Returns
UK DELIVERY / COLLECTION
CORONAVIRUS: The 'NEXT DAY' shipping option is currently not guaranteed to deliver the following working day (orders before 12pm) due to delivery disruptions.
PLEASE ALSO NOTE delivery services are not taking signatures for their own (and your) hygiene protection.
|Click & Collect||Available Same Day||FREE||
Select option at checkout and pick up from selected store same day.
Click here to check our stores opening times.
|Local Delivery||Within 48HRS||£5.00||
Select option at checkout and one of our trusted team members will drop off your order at your door.
Orders over £50.
Available for postcodes L12 L14 L26 L25 L28 L32 L33 L34 L35 L36.
|DPD Next Day Delivery||Next Working Day||£5.95||
**Please see Coronavirus update above**
Next working day for all orders placed by 12pm Monday to Thursday (excluding public holidays).
We cannot guarantee next day delivery for non mainland postcodes.
Are you being charged double postage costs at the checkout? Do not worry, this is normal. It is because items in your order are from different stores and therefore are automatically set to be sent separately from each store.
If you wish to avoid this, simply give us a call on 0151 426 8922 or send an email to email@example.com we will be able to refund you the extra postage, gather all the items in your purchase and send your order as one. This may result in a minor delay for your delivery. Or alternatively you can choose to collect your order and we will refund any additional charges you have paid. Call us or message us to arrange this.
Buying for a gift? Let us know and we will gift wrap best we can. Some brands provide branded boxes and bags. Or alternatively we have our own coloured tissue paper and coloured bags.
STORE OPENING TIMES
35 High Street, L34 6HF, Prescot.
Prescot store remains open due to being in TIER 3.
Public holidays such as new year may effect these opening hours. Call the store to check when we are next open.
|MONDAY||9:00am - 5:00pm|
|TUESDAY||9:00am - 5:00pm|
|WEDNESDAY||9:00am - 5:00pm|
|THURSDAY||9:00am - 5:00pm|
|FRIDAY||9:00am - 5:00pm|
|SATURDAY||9:00am - 5:00pm|
6b the courtyard, WA1 1XL, Warrington.
Our Warrington store is currently closed due to the area being in TIER 4. We will hopefully re open soon.
|TUESDAY||9:00am - 4:00pm|
|WEDNESDAY||9:00am - 4:00pm|
|THURSDAY||9:00am - 4:00pm|
|FRIDAY||9:00am - 4:00pm|
|SATURDAY||9:00am - 4:00pm|
There is no time limit for you to collect your order if it has all been paid for. Please note we only accept returns 14 days after you place your order.
We strive to provide the best customer service possible. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.
If you decide to cancel an order after the products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
If for any reason you are unhappy with your purchase you may return it within 14 days of purchase in its original condition, unworn and labels intact. Please contact us before returning your item on +44 (0) 151 426 8922 (Prescot) +44 (0) 01925 963 453 (Warrington).
or email us firstname.lastname@example.org
We do offer refunds,exchanges and credits for online orders, however if you purchased your items in store you will not be eligible for a refund. An exchange or credit will be offered.
How to return an item:
You can return an item(s) by post or pop it back into store. Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or proven faulty.
1. Send the unworn item(s) with your invoice to the store address stated on the returns sticker on your parcel and invoice.
2. You will be responsible for the item(s) reaching us. It may be useful to obtain proof of postage(a postage receipt)
3. Once we have received and verified your returned item(s) ,we will process the refund. You will be notified by email that your item(s) have been received safely and that a refund has been processed.
4. Please allow up to 10 working days for monies being refunded to show up on your credit card statement or pay pal account.
We are happy to exchange an item for a different size/style etc (if in stock) upon request. You will be charged for any postage costs that occur.