Delivery & Returns

UK DELIVERY / COLLECTION

PLEASE ALSO NOTE delivery services are not taking signatures for their own (and your) hygiene protection. 

DELIVERY OPTIONS

DELIVERY TIME

COST

NOTES

Click & Collect Available Same Day FREE

Select option at checkout and pick up from selected store same day.

Click here to check our stores opening times.

Local Delivery Within 48HRS £5.00

Select option at checkout and one of our trusted team members will drop off your order at your door.

Orders over £50.

Available for postcodes L12 L14 L26 L25 L28 L32 L33 L34 L35 L36.

DPD Next Day Delivery Next Working Day £5.95

 

Next working day for all orders placed by 2pm Tuesday to Thursday (excluding public holidays).

We cannot guarantee next day delivery for non mainland postcodes. 

 

 

Buying for a gift? Let us know and we will gift wrap best we can. Some brands provide branded boxes and bags. Or alternatively we have our own coloured tissue paper and coloured bags. 

STORE OPENING TIMES

Prescot Store

35 High Street, L34 6HF, Prescot.

MONDAY CLOSED
TUESDAY 9:00am - 5:00pm
WEDNESDAY 9:00am - 5:00pm
THURSDAY 9:00am - 5:00pm
FRIDAY 9:00am - 5:00pm
 SATURDAY 9:00am - 5:00pm
SUNDAY CLOSED

 

Warrington Store

6b the courtyard, WA1 1XL, Warrington.

 MONDAY CLOSED
TUESDAY 10:00am - 4:00pm
WEDNESDAY 10:00am - 4:00pm
THURSDAY 10:00am - 4:00pm
FRIDAY 10:00am - 4:00pm
SATURDAY 10:00am - 4:00pm
SUNDAY CLOSED


There is no time limit for you to collect your order if it has all been paid for. Please note we only accept returns upto 14 days after you place your order.

 

CANCELLATIONS

We strive to provide the best customer service possible. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.

If you decide to cancel an order after the products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

RETURNS

If for any reason you are unhappy with your purchase you may return it within 14 days of purchase in its original condition, unworn and labels intact. Please contact us before returning your item on +44 (0) 151 426 8922 (Prescot) +44 (0) 01925 963 453 (Warrington).

or email us designerkidz@live.co.uk

We do offer refunds,exchanges and credits for online orders, however if you purchased your items in store you will not be eligible for a refund. An exchange or credit will be offered. 

How to return an item:

You can return an item(s) by post or pop it back into store. Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or proven faulty.

1. Send the unworn item(s) with your invoice to our store store address:

Designer Kidz Boutique

35 High Street

Prescot

L34 6HF

2. You will be responsible for the item(s) reaching us. It may be useful to obtain proof of postage(a postage receipt)

3. Once we have received and verified your returned item(s) ,we will process the refund. You will be notified by email that your item(s) have been received safely and that a refund has been processed.

4. Please allow up to 10 working days for monies being refunded to show up on your credit card statement or pay pal account.

We are happy to exchange an item for a different size/style etc (if in stock) upon request. You will be charged for any postage costs that occur.